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General
AquaStar water heaters are
warranted by the Bosch will
furnish a replacement heat
exchanger and will furnish a
replacement of any other part
which fails in normal use and
service within the applicable
periods specified below, in
accordance with the terms of
this warranty. The Bosch Water
Heating replacement will be
warranted for the unexpired
portion of the original
warranty. This warranty will be
valid only for water heaters in
possession of the original
purchaser as recorded on the
warranty card.
The Heat Exchanger
If the heat exchanger fails
within twelve (12) years after
the original installation and
operation, Bosch Water Heating
will furnish a replacement heat
exchanger. However, if the water
heater is installed in other
than a single family dwelling,
or is used as a circulating
heater in any application, this
heat exchanger warranty is
limited to two (2) years from
date of original installation
and operation.
All Other Parts
If any other part fails
within two (2) years after
original installation and
operation, Bosch Water Heating
will furnish a replacement part
free of charge.
Shipping Costs
In addition to supplying the
replacement part(s), Bosch Water
Heating will provide ground
service delivery for these
parts.
Expedited or upgraded shipping
will be charged to the customer.
This warranty does not cover any
labor costs associated with
service, removal or
re-installation of part(s). All
such costs must be borne by the
Purchaser.
Exceptions
This warranty will not apply:
1. to defects or malfunctions
resulting from failure to
properly install, operate or
maintain the unit in accordance
with the printed instructions
provided;
2. to damage or abuse, accident,
neglect or freezing and other
acts of nature;
3. to damage resulting from
operation with either the
thermocouple or overheat sensor
removed;
4. to failure of the heat
exchanger resulting from the
operation of the water heater in
a corrosive atmosphere or at
water temperatures exceeding the
maximum rating, or if the water
heater is not supplied with
potable water.
5. to defects or damage cause by
any attachment or modification,
including any energy-saving
device.
Note: The water
heater must be free of damaging
scale deposits and not subject
to gas pressures greater than
those shown on the rating plate,
which must not be altered,
defaced or removed.
It has come to our attention
that products from Bosch Water
Heating are being sold through
on-line auctions and other
unauthorized distribution
channels. We believe that in
some cases there are legitimate
consumers trying to sell product
that they have purchased through
legitimate distribution
channels. However, we are
finding that some of the
merchandise has actually been
stolen from our customers.
Please be advised that our
product warranty is void with
respect to stolen goods.
Further, we reserve the right to
require a legitimate sales
receipt showing that the product
was purchased from one of our
customers in order to provide
warranty coverage.
How to Make a Claim
1. The Owner should contact the
dealer who sold the water heater
covered by this warranty or
2. Owner should submit the
warranty claim directly to Bosch
Water Heating at the address
listed below, and they will
arrange for the handling of the
claim.
3. Whenever any inquiry or
service request is made, be sure
to include the water heater
model number, the date of
manufacture, date of
installation, Dealer's name and
the watts and voltage.
4. When returning the water
heater or component part(s),
they must be individually tagged
and identified with the Returned
Goods Authorization # issued by
Bosch Water Heating and shipped
prepaid to Bosch Water Heating
at the address below.
Miscellaneous
No one is authorized to make any
other warranties on behalf of
Bosch Water Heating. It is
expressly understood that the
replacement warranty of Bosch
Water Heating shall be in lieu
of any and all other warranties,
express or implied, including
warranties of merchantability or
fitness for a particular use or
purpose, and further that Bosch
Water Heating shall not be
liable for any loss or damage
directly or indirectly arising
from the use of the hot water
heater, or for any consequential
damages arising from such use
(including damages from water
leakage). Bosch Water Heating's
sole liability with respect to
any defect shall be for the
replacement of defective part(s).
Some states do not allow such
limitations and exclusions, so
the above may not apply to you.
This warranty gives specific
legal rights. You may also have
other rights which vary from
state to state. In the event
that warranty service is
required, reasonable proof of
the effective date of
installation and operation must
be provided; otherwise it may
not be possible to honor
warranty.
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